Live Chat Features

Provide superior customer service by chatting live with your customers and walking them through your website.

Our's cutting-edge web-based chat technology generates an alternate line of communication that directly increases sales, improves customer satisfaction, and delivers significant ROI.

Take a look at the features below :

		Monitor Traffic
		Add pre-defined response
		Transfer chat to another Department
		Conference Chat
		Department Management
		Offline Messages
		Visitor Monitoring

Ticket Based Support

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

Take a look at the features below :

		Ticket Submission
		E-mail Management
		Predefined Response
		Conference Chat
		Department Management
		Ticket Status & Priority